Shipping Policy

1.Where we ship

We ship to street addresses, PO boxes and APO/FPO addresses within the United States, including Alaska and Hawaii. At this time we do not ship internationally. If you are outside the United States and would like to order, contact us before placing an order and we will tell you what is possible.

2.Order processing time

Orders placed before 2:00 pm Eastern on a business day are usually processed the same day. Every other order is processed on the next business day. Processing takes 1 to 2 business days.

Made-to-order pieces, engraved items and fine art prints take longer to prepare, usually 2 to 4 business days before they are dispatched. Processing time is separate from delivery time.

3.Delivery time

Once an order is dispatched, standard delivery within the United States usually takes 5 to 10 business days. Remote areas, Alaska, Hawaii and PO boxes can take a little longer.

Delivery estimates are estimates, not guaranteed dates. If your order has not arrived within 15 business days of dispatch, contact us and we will chase it with the partner who shipped it.

4.Shipping cost

• Free standard shipping on every order of $50 or more, measured on the item subtotal after any discount and before tax.
• Orders under $50 ship for a flat $7.99, no matter how many items are in the order.
• We do not charge extra for an order that ships in more than one parcel.

5.Orders that ship separately

Our pieces are made and dispatched by the maker and print partners who craft them. If your order contains items from more than one partner, it may arrive in more than one parcel, on different days, at no extra shipping cost to you. Each parcel carries its own tracking number.

6.Tracking your order

We email a tracking number as soon as each parcel leaves the partner who is shipping it. You can also follow your order at any time on the Order Status page using your order number and the email address you used at checkout. Tracking information can take up to 24 hours to become active with the carrier.

7.Address accuracy

We ship to the address you give us at checkout. Please check it carefully: contact us within 24 hours of ordering if anything is wrong, and we will correct it before dispatch whenever we can.

If a parcel is returned to us as undeliverable because the address was incomplete or incorrect, we will contact you to arrange redelivery. A second shipping charge may apply.

8.Delays outside our control

Severe weather, carrier backlogs, postal disruptions and public holidays can delay a parcel after it has left us. These delays are outside our control, but we will keep you informed and help you chase the parcel with the carrier.

9.Lost, damaged or incorrect items

If a parcel arrives damaged or contains the wrong item, tell us within 14 days of delivery and send a photo of the item and the packaging. We will arrange a replacement or a refund and we cover the return shipping.

If tracking shows a parcel as delivered but you cannot find it, check with neighbours and your local carrier first, then contact us within 14 days of the delivery scan and we will open a claim with the carrier and make it right.

10.Sales tax

Sales tax is calculated at checkout for the states where we are registered to collect it.

11.Changing or cancelling an order

We can change or cancel an order free of charge while it is still being processed. Contact us as soon as possible after ordering. Once an order has been dispatched, the Returns and Refunds Policy applies instead.

12.Questions

Send us a message through the Contact page and we will answer within one business day.