Returns & Refunds Policy

1.Your 30 day return window

You have 30 days from the date of delivery to request a return on most items. A return must be requested within that window, and the item must reach the return address within 14 days of the return being authorised.

2.Condition of returned items

• Items must be unworn, unused and unwashed, with original tags attached and in the original packaging.
• Wall decor, tabletop crosses and jewelry must be returned with any protective packaging they arrived in.
• Items that show signs of use, damage or washing may be refused or refunded in part.

3.How to start a return

Go to the Returns page, enter your order number and the email address you used at checkout, and choose the items you are sending back. We then request a return authorisation from the partner who shipped your order and send you the return address, the authorisation number and a label where one is available.

4.Items we cannot accept back

• Personalised, engraved and made-to-order items, unless they arrived damaged, defective or incorrect.
• Fine art prints and custom framed pieces, once production has started.
• Final sale and clearance items, and gift cards.
• Items returned without an authorised return number.

5.Return shipping cost

You pay the cost of shipping a return back to us. Original shipping charges are not refunded, except where the item was damaged, defective or not what you ordered, in which case we cover the return shipping and refund every charge including the original shipping.

6.Refunds

Once your return reaches the partner who shipped it, we inspect it within 2 business days. Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Your bank may take a few extra days to post it.

If a returned item arrives back in a condition other than the one described above, we may issue a partial refund or decline the return, and we will explain our reasoning to you.

7.Exchanges

We do not hold stock for direct exchanges, because most pieces are sold in small quantities. To change a size, colour or design, start a return for the item you have and place a new order for the one you want. This gets the replacement to you fastest.

8.Damaged, defective or incorrect items

If something arrives damaged, faulty or different from what you ordered, contact us within 14 days of delivery with a photo of the item and the packaging. We will arrange a replacement or a full refund, and we cover the cost of sending it back. Our promise on a damaged or faulty item is a full refund or replacement, whichever you prefer.

9.Refund not showing up

If we have told you a refund was issued and it has not appeared, check the account the payment came from, then your bank, as posting can take a few days. If it is still missing after 10 business days, contact us with your order number and we will trace it.

10.Cancelling an order

Orders can be cancelled free of charge before dispatch. Contact us as soon as possible after ordering. Once an order is on its way, please use the return process above.

11.Your statutory rights

This policy sits alongside your rights under applicable consumer protection law. Nothing here limits a right you have by law, and where this policy gives you more than the law requires, we will honour this policy.

12.Questions

Send us a message through the Contact page with your order number and we will help within one business day.